SERVICE & SUPPORT
Pre-launch and post-launch, responsive service and support is what truly sets BankDot apart from other financial website providers. You get easy access to an individual contact that is personally maintaining your site. No complicated ticketing system. No waiting weeks for changes. Our senior leadership and development team works collaboratively with you to deliver a beautiful and hard-working website – on time and on budget.
Frequently Asked Questions
Our hosting subscriptions include support hours. We can either guide you through making the changes, or we’re happy to make them for you.
We have a ticketing system available for those who prefer it, which tracks all changes and requests. But if that’s not your thing, we’re available and accessible by email, phone, or even Slack.
Simple changes, like content revisions or replacing an image, can be completed in one business day. More complex revisions, such as forms creation or adding new pages, typically take three business days. Advanced requests, such as adding a new navigational section or enhancing site functionality, are assessed individually and we will provide an estimate and schedule so you always know exactly what to expect.
Yes. Since the BankDot platform is built on Drupal, it works with most established marketing systems.
We are all over that. We have worked with most back-end core providers. And we have a communications program and schedule to ensure a smooth customer experience.
BankDot LLC is a technology solutions provider exclusively serving the online marketing needs of banks and credit unions, with personal attention from experienced senior partners. The company was founded by Mitch Rosenbaum and Amy Paxson, two of the founding partners of VOXmarketing, a full service advertising agency that has developed websites and online marketing programs for numerous bank and financial clients for over 15 years.
BankDot’s developers are experienced in building websites and interactive tools for banks and credit unions, and understand the compliance, security, back end integration and legal implications that are unique to financial websites. We have experience working with many back end and core processing providers, and we have strategic partnerships with Google, Pantheon, and SiteLock to provide hosting and security services. Based in Boulder, Colorado, our services are available to any community bank or credit union in the U.S.